Company Policies

Payment Policy

When booking a tour, we ask for 30% down payment and a full payment for the Gorilla Permit. (Permits can only be booked and secured by paying!) The full payment of the Tour has to be done 6 weeks before starting the tour.

Sometimes our guest prefer to pay cash on arrival. This is also possible, but we need the payments for Gorilla Permits and Chimpwalks on our account at the time of booking. These are only guaranteed by paying to UWA (Uganda Wildlife Association)

Cancellation Policy

We have the following cancellation conditions:

Gorilla Permits in Uganda (rules by Wildlife Authority!)
91 days before tracking, 70% refund
90-46 days before tracking, 50% refund
45- 9 days before tracking, 25% refund
8-0 days before tracking, NO Refund

Gorilla Permits in Rwanda (rules by ORTPN Rwanda!)
30 days before tracking, 80% refund
30- 1 days before tracking, NO Refund

Individual Tours and Group Tours
90-45 days before starting, 70% refund (30% will be charged)
45-10 days before starting, 60% refund (40% will be charged)
10-1 days before starting, 0% refund (100% will be charged)

Luxury Tours
45 days before starting, 70% refund (of the advance payment)
45- 10 days before starting, 50% refund (of the advance payment)
10-1 days before starting, 0% refund

Tailor-Made Tours
Depends on the tour.

NB If you book the tour with the Chimp walk in Kibale Forest, please note we always have to pay for the permits in advance, so if you cancel we will have to deduct the money for the chimp permit (USD $150 per person).

Any Questions? Contact us

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